Ordered this chair 4 years ago. Has not held up to my expectations for the price of it. Arm rests are cracking in multiple places

Wanted to love this chair but it makes my butt hurt like near my tailbone. I sit for 8 hours a day and thought the extra padding would help. Tried all kinds of adjustments and even ergonomic pillows and it still is super uncomfortable. Outside of return window of course.

Delivery was less than 24 hours, but clearly I got a chair that was opened and re-packaged. I did not see signs of use, so I decided to put the chair together.Very nice and comfy, however huge flaws:1. The seat is very high and even on the lowest setting my feet dangle and barely touch the ground. (I'm 5'5".)2. I got this chair specifically because the seat tilts on it's own separate from the back, and I like my seat tiled backwards. Would have been nice to know the SEAT ONLY TILTS FORWARD. This is a big deal for me and will likely return the chair only because of this one faulty design.3. The control handles are so deep under the chair, I can barely reach them if I want to chance the height or the angle.

Chair is about 3 years old. While sitting, the chair sinks. I suspect a leaking pneumatic cylinder. I expected it to last longer.

I've been using this chair for a few years now, and I can say it's one of the best office chairs I've ever used. Good build quality, great set of controls to customize all important aspects of the chair, nice padding for the seat. It's hard to find anything else in this price range that can compare.