This chair was not difficult to assemble. The rollers work extremely well.The seat cushion could be a tad softer. But otherwise, I am very satisfied with it. My previous chair had a soft cushion, so it took some time for my backside to get adjusted to the harder seat.
The chair came with missing parts - bolts to connect the seat to the back. I tried reaching out to support at manufacturer before starting the return process. However was informed by Hon support that it shall take 7-10 days for the missing parts to reach. I returned the chair,
Love this chair, expensive but my back is worth it.
The chair seems nice. I couldn't try it out however because it can't be disassembled. Had to send it back.
I've had this chair for just over a year and a half. , I'm a 190lb man, and one of the bolts on the back just broke off and is now stuck inside the chair back and I cannot get it out to even attempt to replace it myself. Reading reviews I'm seeing the same thing with other reviews, snapped bolts. Unreal for the price of this chair to fail to fail after just 1.5 years.